New Division of Business Dynamics

With the dramatic rise in BDU's survey business. the company has launched a new division, Survey Dynamics. The new division will specialise in providing telephone and face-face surveys to establish:

Customer Satisfaction for Customer Retention

Client Satisfaction for Clients of Professional Firms

Staff Attitudes for Employers

Market Research for Companies Launching Products

Product Development Planning for SMEs

Competitor Analysis for Companies

Member Satisfaction for Clubs

Parental Satisfaction for Schools

In fact, Survey Dynamics will carry out any research to assist companies in establishing people's viewpoints, often with a view to maintaining and increasing sales.

See Customers with 20/20 Vision

Having offered Customer Surveys for a number of years, and in response to client demand, Business Dynamics has launched a new product - the 20/20 Customer Survey. This is a slimmed-down and packaged version of their normal customised survey, and designed to meet the needs of the economic downturn.

For a fixed price of £995, we will assist you in preparing a questionnaire of up to 20 questions, targeted at up to 20 customers. We will then carry out the survey, noting any specific comments, and make a presentation to you on the results generated via our analysis tool.

This has been trialled with a number of our clients with a maximum level of satisfaction, and testimonials include Desmond High of Marsland Windows "this survey has given us a superb insight into the ways we can better satisfy customers, with resultant increases in margin. In this economic climate, any intelligence about our customers must prove valuable, and Business Dynamics even generated 2 leads during the survey, both of which resulted in new orders".

For more information please call Business Dynamics on 01892 662365.

Accounting Support Required

One of our clients requires a support person to provide backup services to the accounting, sales, and logistics team. The key requirement is a good knowledge of an accounting package called AccPac. This person will work as part of a close-knit team, providing training, support, and backup to the various departments, and filling in for members of the existing team during holidays and sickness.

The right person will be self-motivated, a good communicator, and dedicated to ensuring that the detail of any job is complete, against a backdrop of the overall strategy of the business. Remuneration will be appropriate to the level of expertise and experience.

If you feel that you are suited to this role, please apply in the first instance, to Business Dynamics (UK) Ltd on 01892 662365, or email to martin@bduk.co.uk.

Ham Roles For Everyone

Business Dynamics, via it's assessment company Innovative Testing, have now become accredited with the Belbin system of Team Role Management. By using the system companies can ensure they are recruiting staff who can operate with the most comfortable team role profiles. Additionally, the system can analyse the effectiveness of teams, and assist in the methods of Measuring, Managing, Motivating, and Mentoring of such teams.

The Belbin system of team analysis is being used by a very large number of the Times Top 100 companies, and is recognised as being one of the most cost effective tools on the market today.

Newsletters Are a Real Pain

One of the best forms of communication with customers and suppliers is the corporate newsletter, yet so often the process of producing one takes forever. Nobody can think of good stories, and no time is available to contact customers for case studies. Writing, editing, and formatting the work takes time and creativity, and "Hey, I've got a business to run!".

Business Dynamics is working with a number of clients to produce their newsletters painlessly. We make contact with key individuals of the company, interview them for stories, contact suppliers and customers, write the content, then format and publish it, and finally deliver you a PDF of a very professional newsletter with optional hard copies. The copy is written by professional journalists, and we can arrange photography if required. The price? Typically £975 for a 4 page newsletter, provided as a PDF, then Hey Presto, the most effective brochure you can get!

In Vino Veritas

In March 2008 Business Dynamics carried out one of their Client Surveys for wine company Bordeaux Wine Investments. The highly detailed analysis showed a superb level of service within most departments, yet indicated reduced satisfaction in the major area of Logistics. As a result some significant changes were made, which included a higher level of IT automation, resulting in the consequent mini-survey giving far better feedback.

Bordeaux Wine Investments can provide a wide range of services ranging from the sale of wine for investment or drinking, to cellar management and reselling of existing cellars. For more information go to www.bwiltd.co.uk.

Double Glazing for Business Dynamics

In October 2007, Business Dynamics MD, Martin Stanton and EMC colleague Desmond High were approached by an insolvency practitioner. The IP had visited a commercial glazing company in Edenbridge, that were in financial difficulties, and he thought that there was an opportunity for a turnaround. EMC, through Directors Martin and Desmond, won the project, against stiff competition from both London and rurally-based consultancies, and started with a 2-month project to assess the viability and strength of the company.

In January 2008, Martin and Desmond were appointed as Chief Executive and Joint Chairman, respectively, and commenced a total re-engineering of the business. As the company had been in existence for 50 years, the reputation in the market was good, but the internal processes and people seemed to have been developed in the Middle Ages. The challenge for the two consultants is to introduce processes and attitudes which will help the business grow through the next few years. For more information please go to www.marsland-windows.co.uk.

Business Dynamics Introduces Skills Testing

Business Dynamics has just launched a new skills testing service for companies, under a new division - Innovative Testing. The web-based tests range from simple numeracy and literacy, to more complex topics such as Microsoft Office, and Call Centre operations. The key uses for these tests are recruitment, training needs analysis, compliance checking, and skills measurement.

A unique feature of the service is the ability to create custom tests for clients, focusing on their own products, locations, or industry. With the ability to mix and match subject matter, the client can specify a testing regime that precisely matches their needs.

Outsourced Marketing for Windlesham Manor

For the last year or so, Business Dynamics has handled the marketing for local care home, Windlesham Manor. Having helped to develop the web site, and rebranded the home with new brochures and stationery, it now manages all aspects of marketing. Proprietor, Sue Carey, said "It is nice to be able to focus on our residents, knowing that Business Dynamics is dealing with all the marketing issues". Windlesham has a huge amount of history associated with it, having been the home of Sir Arthur Conan Doyle, author of the Sherlock Holmes stories.

Express Medicals DVD

We have just completed a sales DVD for Express Medicals, a medical screening company based just across the Thames from Canary Wharf, in London. The film can be viewed on their website, http://www.expressmedicals.co.uk, and it is also being used as a mailer.

The Director was David Pollock, and we used actors with previous credits in Hollyoaks, and mainstream TV advertising. Express Medicals MD, Dr Dan Hegarty, said "My co-director and I are absolutely delighted with the Business Dynamics film. It allows us to demonstrate our sales proposition to prospective clients, whilst we are in their offices".

Blog set up for Business Dynamics

Deciding to join the 21st century, we have now created a blog site for the company. It will provide news on projects, products, services, and key events for the company.